Delivery & Returns
1. Price and Delivery Charges
1.1 All prices stated on the website are in pounds sterling (GBP £) and will be inclusive of any VAT payable
1.2 The price of the goods will be as quoted on the website at the time you confirm your order (usually by clicking the ‘checkout’ button)
1.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
1.4 The price of the goods does not include a charge for delivery. These charges are in addition and will be calculated automatically and visible when you place your order. All orders are dispatched using Royal Mail First Class delivery (2-3 working days) We only ship within the UK.
2. Availability and Delivery
2.1 All chocolates are handmade to order in small batches and are not usually available for next day delivery. Production from receipt of order takes up to three working days to complete before date of dispatch.
2.2 All delivery timescales are given in working days. We will not dispatch orders after Thursday afternoon to avoid perishable products being held by Royal Mail over the weekend.
2.3 Your order will be fulfilled by the delivery date set out in the dispatch confirmation, unless there are exceptional circumstances.
We will also amend delivery dates should the UK suffer an extreme heatwave.
2.4 Delivery will be made to the address specified by you when you place your order. It is however your responsibility to provide us with accurate delivery address details. We will not check or verify addresses supplied by you. We shall have no liability to you whatsoever, financial, administrative or otherwise if your order fails to arrive due to you providing incorrect delivery details.
2.5 We will always try to supply you with your entire order. If your order is delivered incomplete, you must notify us promptly via the contact page ‘Get in Touch’. Please send photographs where possible of the packaging and contents of your entire order.
Our liability will be limited to the price of the goods not delivered or incorrectly delivered as well as the cost of delivery.
2.6 We guarantee the high quality of our chocolates, but should you promptly notify us of your dissatisfaction we will fully refund the cost of any products should they fit one of the following criteria
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The products are damaged
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The delivery quantity is incorrect
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The products are incorrect
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The products failed to arrive (as long as the correct delivery address was submitted at time of order per clause 6.4)
We will arrange with you for the products to be returned to us. We reserve the right to make any refund due to you in whatever way we choose.
Please see our Terms and Conditions for further information.
3. Cancellation Rights
3.1 Orders that are already in production are unable to be cancelled due to the nature of our small bespoke business.